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Help contents > Managing recordings > Understanding the connections list > Viewing a connected endpoint's diagnostics

Viewing a connected endpoint's diagnostics

You may view diagnostics for an endpoint's connection to the IP VCR while making and watching recordings. The diagnostics are not available for streaming playback connections. To view the diagnostics:

  1. Go to Connections.
  2. Click a connection name to display the connection status page.
  3. Click the Diagnostics tab.
  4. Select which endpoint's diagnostics you wish to view (point-to-point recordings only).

Participant diagnostics

This page shows various low-level details pertaining to the endpoint's communication with the IP VCR. You are not likely to need to use any of the information on this page except when troubleshooting specific issues under the guidance of technical support.